Customer satisfaction questionnaire

Dear our valuable customers Thank you for taking our survey. To improve our products and service, we would appreciate if you spare your time to fill out the following questions.

If you are an agency, please respond from Q3.

    Q1.Opportunities to get to know us
    （Process of the deal）

    Through agenciesExhibitionsAcquaintanceHPYouTubeOthers

    Q2.The reason why you choose us

    FunctionPriceselection of goodsQualityServiceOthers

    Q3.Quality of Kansai Special products

    Q4.Sound and vibration

    Q5.Easy maintenance and machine setting

    Q6.Appearance

    Q7.Guarantee period of products

    Q8.Price of sewing machine

    Q9.Price of spare parts

    Q10.Rapid response

    Q11.After service

    Q12.Knowledge of the person in charge

    Q13.Complaints handling

    Q14.Would you recommend
    a Kansai Special sewing
    machine to someone in the future?

    Q15.Please tell us the reason for your response to Q14.

    Q16.Please give us further feedback and suggestions.
    We use the result only to improve our products and service.

    Company name

    Country

    Person in charge of the survey

    Department

    Please click "Confirm" after you check again.